You may return an item shipped by HERBTHEORY® that meets the following conditions:
- Item(s) must be returned to the HERBTHEORY® within 30 days of receipt (address is below under Contact Information).
- You must have proof of purchase (receipt, order number, confirmation email, or the like).
- We do not accept items back that have been opened or used unless the product is damaged, defective, or incorrect. Unopened items must be returned in their original packaging.
- Refund will be issued after receipt and inspection of product.
- We will provide free return shipping only if your return is the result of our error (damaged, defective, incorrect item, etc.). In any other case, it is the responsibility of the customer to pay for the return postage. On all returns over $200 that are not a result of our error, a 10% re-stocking fee will be applied.
Select items cannot be returned for a refund:
Select products with special offers or shipping, in addition to sale items, are final sale. These items are identified as such on their product information pages.
Damaged, Defective, or Incorrect Items
- If there is an issue with your order, please contact our Customer Service Department immediately (see Contact Information below). Please, provide as much information as you can about the issue, including your order number, lot number, the name of the product(s), and whether you prefer a refund or replacement.
- We will provide free return shipping only if your return is the result of our error (damaged, defective, incorrect item, etc.). In any other case, a return postage fee of $6 will be charged to the customer. A 10% re-stocking fee will be applied on all returns over $200 that are not the result of our error.
Special Offers & Promotions
If you choose to return part or all of an order, you may no longer qualify for any special offers associated with your purchase. For example, if you received a free gift with purchase, you may be required to return the gift in order to receive full credit for your return.
12806 Schabarum Ave. Suite F
Irwindale, CA 91706