FAQs

There’s no such thing as a silly question! You’ve got questions? We’ve got answers! Feel free to contact us at any time regarding any additional questions, concerns, stories, or maybe even a haiku poem or two. If you don’t find what you’re looking for below, please Contact Us for more information. We want to hear from you!

ALL ABOUT HERBTHEORY SUPPLEMENTS

What are your customer service hours?

You can contact our web ninjas from 7:30AM – 4:30PM PST. 

How do you price your herbal supplements?

We price our products based on a 30 day supply; averaging from $0.75~$1.00 per day (or serving).

Who are your competitors?

By competitors, do you mean Arch-Nemesis or Rivals? While Lex Luthor, Darth Vader and Mojo JoJo immediately come to mind, we like to think that we are one of a kind. Between globally sourcing our ingredients, our ultimate passion for what we do and our respect for you and the environment, we can’t seem to find another company quite like us.

Why are herbs important to my body?

The use of herbs has been around for thousands of years in many cultures from around the world. Each herb has different qualities that can support you in a variety of ways. Herbs are important because they have history behind them and are all natural; we use time-tested formulas to bring the most synergistic products to help support your lifestyle.


How do I know if I have a defective product?

While we hope this never happens to you, never use a product if the security seal is missing, broken or torn!

What is the shelf life of your products?

Depending on the product, the shelf life varies from 2-3 years. (That’s longer than the lifespan of a typical goldfish!)

How do you make the functional claims on your labels?

We are required to follow FDA and FTC guidelines and are unable to make disease claims concerning dietary supplements. The products and information found on www.herbtheory.com are not intended to replace professional medical advice or treatment. Our dietary supplements are not intended to diagnose, treat, cure or prevent any disease or medical condition.

What is the shelf life of your products?

Depending on the product, the shelf life varies from 2-3 years. (That’s longer than the lifespan of a typical goldfish!)


How do I know your products really contain what the label says?

For ultimate transparency, we put our products through HPLC testing, or high performance liquid chromatography, and TLC testing also known as Thin Layer Chromatography, both of which identify exactly what is in our products.

Why don’t you carry single herbs?

We combine our formulas so you, our customers, get the best possible results. We take the guessing game out of it. By mixing more than one herb together, it creates a synergistic effect thus boosting the overall effectiveness of our products…and besides, single herbs might get lonely and we don’t want to hurt their feelings.

SOURCING, MANUFACTURING & CERTIFICATION

Where do you source your ingredients?

Our ingredients are globally sourced! We love this planet way too much to not explore the different places on it!

Do you use Magnesium Stearate in your products?

Heck no! We do not use Magnesium Stearate in any of our products.

Where are your products manufactured?

In the good ol’ USA! More specifically, in sunny California.

Do you follow good manufacturing practices?

Yes, we do!

What other kind of testing do you do on your products?

We also test our products with Microbial analysis to detect any unwanted bacteria or other bad stuff lurking in the herbs in addition to Heavy Metal testing (rock on!) which checks for mercury, arsenic, lead and cadmium. We look for the highest quality ingredients and test them vigorously to ensure the standard of quality is where it should be. We would never make a product that we would not take ourselves! …and we’re picky!


What does it mean to be Non-GMO Project Verified?

You mean, besides being awesome, right? Non-GMO Project Verification offers transparency to you about our GMO avoidance practices. We completed the vigorous testing and have passed with flying colors! Need proof? Click here.

PRODUCT AVAILABILITY

Where can I purchase HERBTHEORY products?

Right now, our products are limited to online purchase only; they will be coming to a store near you very soon!

Are your products available in Canada?

At this moment in time, we are only serving the United States, but are currently looking for distribution internationally so stay tuned, Aye!

Do I need an account to place an order?

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How Do I Track My Order?

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Who should I to contact if I have any queries?

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How Can I Return a Product?

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PRODUCT AVAILABILITY

Can you send me samples?

While there is nothing more that we’d rather do than spread the love and get our products into the mouths of everyone that requests them, we’re very sorry but it’s not something we are able to do at this time.

Can I get discount?

Yes, periodically we send out coupon codes to those who sign up for our cool kids club, er, I mean, email list.

PRODUCT SPECIFIC

I see “knotweed” in your URINARY TRACT, Women series, doesn’t that give you stomach problems?

The knotweed that is in our formula is polygonum aviculare, known as common knotgrass, bird weed, pigweed, low grass, erect knotgrass and prostate knotweed. Japanese knotweed, which causes abdominal discomfort in some, is polygonum cuspidatum. While they are related, they are not one in the same. The knotweed in our UT formula will not give you abdominal discomfort. Still worried? The knotweed we have in our product is only 25 mg per daily serving.

Any unanswered questions? Contact Us